Advanced Security Services

When you get a security alert at 3am on a Sunday, you should not have to figure it out alone. You should not get an automated response or a ticket number telling you someone will look at it Monday morning.

You need a real security professional. Right now.

Our 24/7 SOC gives you access to a real security professional on the phone, any time:

• ●No call centres or automated responses during critical incidents
• ●Immediate human assistance during suspected breaches, ransomware events, account compromise, or out-of-hours security alerts
• ●Calm, professional guidance when internal IT and management are unavailable

This is designed so someone can respond at 3am when you need it most - reducing panic, downtime, and business impact.

Most cyber attacks start with compromised cloud accounts. A stolen password, a successful phishing email, or multi-factor authentication fatigue attacks. Once attackers get access to your email or file storage, they can steal data, send fraudulent invoices, or spread malware to your contacts.

Our cloud breach control service provides continuous monitoring of Microsoft 365 and Google Workspace environments to catch attacks early.

Detection coverage:

• ●Suspicious logins and impossible travel events
• ●MFA fatigue or bypass attempts
• ●Privileged account misuse
• ●Token theft and session hijacking

Immediate containment actions:

• ●Account lock-down and forced password resets
• ●Session revocation
• ●Privileged access restriction

Ransomware moves fast. By the time you realise you have been infected, your files are already encrypted, and your backups may be corrupted. Traditional antivirus is not enough - it cannot stop sophisticated attacks that use legitimate tools or move laterally through your network.

A lightweight MDR agent is installed on in-scope devices, providing continuous monitoring for:

• ●Ransomware behaviour and encryption activity
• ●Malware and zero-day threats
• ●Credential harvesting
• ●Suspicious process execution

When threats are detected, our response is immediate:

• ●Automatic isolation of infected devices to prevent spread
• ●Blocking of malicious processes and command-and-control traffic
• ●Human analyst verification before high-impact actions (where possible)
• ●Escalation to phone-based support for confirmed ransomware activity

When a serious threat is detected, here is what happens:

• 1.We activate automated controls to limit damage
• 2.Our SOC analysts investigate and validate the threat
• 3.We contact you by phone for high-severity incidents
• 4.We give you clear guidance on what has happened, what has been contained, and what actions are required next
• 5.We supply incident documentation and recommendations after the event

Our integrated incident handling combines technology and human expertise. You are never left trying to interpret security alerts on your own.

Scope covers approved users, devices, and cloud tenants only. Full ransomware remediation or forensic investigation may require a separate incident response engagement.

Focused on risks that exist inside the organisation, including those from compromised user accounts or insider threats.

Testing coverage:

• ●Internal network and infrastructure assessment
• ●Active Directory security and permissions
• ●Lateral movement opportunities
• ●Privilege escalation paths
• ●Identification of misconfigurations, weak controls, and excessive access

We perform testing from an assumed breach position to reflect real-world attack scenarios. Because most breaches start with one compromised account, not an external hack.

Simulates attacks from the internet against your publicly accessible systems.

Testing coverage:

• ●External IP addresses
• ●Firewalls and perimeter controls
• ●Remote access services (VPN, RDP, web portals)
• ●Identification of exposed services, vulnerabilities, and misconfigurations
• ●Validation of patching and hardening effectiveness

Infrastructure Testing:

• ●Servers, network devices, firewalls, and core services
• ●Operating system and service-level vulnerabilities
• ●Authentication, access control, and segmentation testing

Application Testing:

• ●Web applications, portals, and APIs (where scoped)
• ●Authentication and session handling weaknesses
• ●Input validation and common attack vectors (OWASP Top 10)

Application testing is only included where explicitly defined in scope.

After any testing, you will receive:

• ●Clear, prioritised findings based on real-world risk (not just CVSS scores)
• ●Evidence-based reporting with reproduction steps
• ●Practical remediation guidance suitable for IT teams and management
• ●Optional executive summary for non-technical stakeholders

All testing is pre-scoped and formally authorised before engagement. Testing is conducted in line with recognised methodologies (CREST-aligned, OWASP, NIST principles).

Remediation work is not included unless stated in a separate agreement. Retesting and validation are available as an optional add-on.

We provide training as part of a managed support contract or as a standalone Dark Knight subscription. Content is tailored to your industry, risk profile, and user roles.

Training covers:

• ●Password hygiene and MFA
• ●Email and social engineering threats
• ●Data protection and safe handling of information
• ●Remote and hybrid working risks

We reinforce this training through ongoing phishing awareness and testing:

• ●Simulated phishing campaigns to assess user susceptibility and reinforce safe behaviour
• ●Education-led approach where users who fail simulations receive targeted follow-up training
• ●Phishing results used to identify high-risk trends and areas requiring additional focus

Training covers security awareness, not formal technical certification. Periodic training sessions are delivered via online learning modules, automated campaigns, and targeted refresher training.